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Bosch Car Service Autobest is pleased that you visit our website and use our mobile applications (together also referred to as "online offerings") and highly appreciates your interest in our company and our products.
Bosch Car Service Autobest respects your privacy
When processing your personal data, we are very committed to protecting your privacy and the security of all business data. We process personal data collected during your visit to our websites and use of mobile applications confidentially and exclusively in accordance with legal provisions.
Data protection and information security are part of our corporate policy.
Data Controller
Bosch Car Service Autobest is the company responsible for processing your data; exceptions are stated in this privacy policy.
You can find our contact details here
Responsible for collecting and processing data in MyBoschCarService "myBCS":
Management:
Dr. Volkmar Denner, Prof. Dr. Stefan Asenkerschbaumer, Dr. Rolf Bulander, Dr. Stefan Hartung, Dr. Markus Heyn, Dr. Dirk Hoheisel, Christoph Kübel, Uwe Raschke, Peter Tyroller
Collection and processing of personal data
The following categories of data are processed:
Principles
Personal data refers to all information relating to an identified or identifiable natural person, such as names, addresses, telephone numbers, email addresses, contractual master data, contract and payment data, which expresses someone's identity.
We only collect, process and use personal data (including IP addresses) when there is a legal basis for this or when you have given us your consent, for example through registration.
Processing purposes and legal bases
We and service providers engaged by us process your personal data for the following processing purposes:
Organizing games of chance or discount promotions in accordance with the relevant gaming regulations or conditions for discount promotions.
Sending a newsletter via email or SMS with the recipient's consent
Protection and defense of our rights
Log files
Whenever you use the internet, your browser sends certain information that we store in so-called log files.
We store log files temporarily to detect malfunctions and for security reasons (for example to investigate attack attempts); after which we delete this information. Log files that must be retained as evidence are excluded from deletion until the incident in question has been fully investigated and can in certain cases be passed on to investigating authorities.
Log files are also used for analysis purposes (without, or without complete IP address). See the Web Analysis module for this.
In particular, the following information is stored in log files:
Children
This online offering is not intended for children under 16 years of age.
Transfer of data to other controllers
Your personal data will in principle only be forwarded to other controllers if this is necessary for the performance of a contract, if we or the third party have a legitimate interest in the transfer, or when you have given consent. Information about the legal bases can be found in the Processing purposes and legal bases chapter. When data is transferred to third parties on the basis of a legitimate interest, this is explained in this privacy policy.
In addition, data may be transferred to other controllers when we are forced to do so on the basis of legal provisions or enforceable administrative or judicial orders.
Service providers (general)
We have engaged external service providers for tasks such as sales and marketing services, mobility warranties, MyBoschCarService, Bosch Car Service Connect, contract management, payment processing, programming, data hosting and hotline services. We have carefully selected these service providers and regularly monitor them, especially with regard to the careful handling and securing of data stored with them. All service providers are obliged to confidentiality and compliance with legal provisions.
Transfer to recipients outside the EEA
We may also transfer personal data to recipients outside the EEA in so-called third countries (Google, YouTube and Facebook). In such cases, we ensure that prior to the transfer the recipient either has an adequate level of data protection (for example based on a decision of the European Commission declaring the level of protection appropriate for the country in question or based on agreeing so-called EU model contracts with the recipient) or that you have given consent for the transfer.
You can request from us a list of recipients from third countries and a copy of the specifically agreed provisions that ensure an adequate level of data protection. Use the information in the Contact chapter for this.
Storage duration; retention periods
In principle, we retain your data for as long as necessary to provide our online offerings and associated services or for as long as we have a legitimate interest in retaining the data (we may, for example, still have a legitimate interest in direct marketing by post after the performance of a contract). In all other cases, we delete your personal data, with the exception of data we must retain to comply with legal obligations (for example, if we are obliged due to retention periods prescribed by tax and commercial laws to keep documents such as contracts and invoices available for a certain period).
Games of chance or discount promotions
When you participate in one of our games of chance or discount promotions, we use your data to inform you about a won prize and to advertise our products to the extent permitted by law or to the extent you have given consent for this. Specific information about the games of chance or discount promotions can be found in the relevant participation conditions.
Click here for information about the cookies we use
Use of web analysis tool Google Analytics
Google Analytics is provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). We use Google Analytics in combination with the additional function that Google offers to anonymize IP addresses. In this case, the IP address is usually already shortened by Google within the EU, only in exceptional cases in the United States, and in any case only shortened IPs are stored.
You can object to the collection or processing of your data by using the following link to download and install a browser plug-in: http://tools.google.com/dlpage/gaoptout?hl=en
Google Maps
This page uses the map service Google Maps via an API. The provider is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
To use the functions of Google Maps, it is necessary to store your IP address. This information is usually sent to a Google LLC server in the US and stored there. The provider of this page has no influence on this data transfer.
The use of Google Maps is in the interest of an attractive presentation of our online offerings and easy findability of the locations we indicate on the website. This represents a predominantly legitimate interest on our part within the meaning of Article 6(1)(f) GDPR.
See Google's privacy policy for more information about handling user data:
Use of social plug-ins as part of social media
1) Facebook
The Bosch Car Service Autobest website uses social plug-ins ("plug-ins") from the social network Facebook.com operated by Facebook Inc., Palo Alto, CA, USA ("Facebook"). The plug-ins are recognizable by the Facebook logo or the words "Facebook", "Like" or "Share".
If you visit a page on our website that contains such plug-ins, they are initially disabled. The plug-ins are only activated when you press the respective button. By activating the plug-ins, you connect with Facebook and give consent to forward the data to Facebook. If you are logged into Facebook, Facebook can link the visit to your Facebook account. If you press the respective button, your browser sends this information directly to Facebook where it is stored.
Consult the Facebook Data Protection Notice for information about the scope and purposes of data collection, further processing and use of data by Facebook and your rights and the settings you can configure to protect your privacy.
If you do not want Facebook to collect data about you via our website, you must log out of Facebook before visiting our website.
2) YouTube
The Bosch Car Service Autobest website uses the video platform YouTube operated by YouTube, LLC, 901 Cherry Ave. San Bruno, CA 94066, USA ("YouTube"). YouTube is a platform that allows audio and video files to be played.
When you open such a page from our online offerings that contains an embedded YouTube player, a connection is thereby established with YouTube so that the video or audio file can be sent and played. Data is thereby transmitted to YouTube as a processor. We are not responsible for the processing of such data by YouTube.
More information about the scope and purpose of the collected data, about the further processing and use of data by YouTube and about your rights and your setting options for protecting your privacy can be found in YouTube's privacy policy.
3) Twitter
The Bosch Car Service Autobest website uses social plug-ins ("plug-ins") from the social network Twitter operated by Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA ("Twitter"). The plug-ins are recognizable by the Twitter logo or the word "tweet".
If you visit a page on our website that contains such plug-ins, they are initially disabled. The plug-ins are only activated when you press the respective button. By activating the plug-ins, you connect with Twitter and give consent to send the data to Twitter. If you are logged into Twitter, Twitter can link the visit to your Twitter account. If you press the respective button, your browser sends this information directly to Twitter where it is stored.
Consult the Twitter Data Protection Notice for information about the scope and purposes of data collection, further processing and use of data by Twitter and your rights and the settings you can configure to protect your privacy.
Newsletter with opt-in; Right of withdrawal
As part of our online offerings, you can register for newsletters. We use the so-called double opt-in procedure for this, whereby we will only send you a newsletter by email, mobile messaging services (such as WhatsApp), SMS or push notification when you have previously expressly confirmed the activation of the newsletter service by clicking a link in a message. If you decide at a later time that you no longer wish to receive the newsletters, you can cancel the subscription at any time by withdrawing your consent. You can withdraw your consent to receiving newsletters by email by clicking the link sent in the email with the relevant online offering, or in the administrative settings of the online offering. This takes place in the administrative settings. Alternatively, you can also contact Bosch Car Service Autobest.
Use of external links
The Bosch Car Service Autobest website may contain links to third-party websites operated by providers not related to us. After clicking the link, we no longer have any influence on the collection, storage or processing of personal data transmitted by clicking the link (such as the IP address or URL of the page containing the link) as the behavior of third parties is beyond our control. Therefore, Bosch Car Service Autobest is not responsible for processing personal data by third parties.
Security
Our employees and the service companies we engage are obliged to confidentiality and compliance with legal provisions concerning the protection of personal data.
We take all necessary technical and organizational measures to guarantee an appropriate level of security and to protect your data managed by us, in particular against the risks of destruction, manipulation, loss, alteration or unauthorized disclosure or unauthorized access, whether accidental or unlawful. Our security measures are continuously improved in line with technological developments.
User rights
Information on how you can exercise your rights can be found in the Contact chapter. Please ensure that unambiguous identification of your person is possible.
Right to information and access
You have the right to obtain from us confirmation as to whether or not your personal data is being processed and, when that is the case, to obtain access to your personal data.
Right to rectification and erasure
You have the right to obtain from us without undue delay the rectification of your relevant inaccurate personal data. Taking into account the purposes of processing, you have the right to obtain completion of incomplete personal data, including by providing a supplementary statement.
This does not apply to data necessary for invoicing or accounting or that must be retained by law for a certain period. However, if access to such data is not required, processing of it is restricted (see below).
Processing restriction
You have the right to demand that - insofar as legal requirements are met - the processing of your data is restricted.
Objection to data processing
You have the right to object at any time to the processing of data by us. We will cease processing the personal data unless we, according to legal provisions, cite demonstrable reasons for further processing that fall outside your interests, rights and freedoms or for the establishment, exercise or substantiation of a legal claim.
Right to data portability
You have the right to receive the data you have provided to us in a structured, commonly used and machine-readable format or - if this is technically possible - to request us to transfer that data to a third party.
Right of appeal to a supervisory authority
You have the right to file a complaint with:
Autoriteit Persoonsgegevens
Bezuidenhoutseweg 30
Postbus 93374
2509 AJ Den Haag
Phone: + 31 70 88 88 500
E-Mail: info@autoriteitpersoonsgegevens.nl
Website: https://autoriteitpersoonsgegevens.nl/nl
Changes to the privacy policy
We reserve the right to modify our privacy policy if this is necessary due to technological developments. In such cases, we will adjust our privacy policy accordingly. Therefore, check whether you have the latest version of our privacy policy, as it may undergo changes.
Contact
If you wish to contact us, you can find our contact details here.
Effective date: 31-05-2023
