Factory warranty

Many motorists think they're obliged to go to the brand dealer for maintenance to keep their factory warranty. That's not true. According to European legislation, you can choose yourself where you have your car maintained – even if there's still a factory warranty on it. At Autobest you keep this warranty, because we work according to factory specifications, with original parts and the latest technical information.

Why does your factory warranty remain valid at Autobest?

The factory warranty on your car remains officially valid with us because:

• We work according to European legislation – which determines that you're free to choose your garage
• We follow manufacturers' specifications – we adhere to all maintenance schedules and specifications
• We work with original quality parts – installed according to factory specifications

So you can also bring your new car to us, without this affecting your warranty!

Factory warranty retention is established in European law

According to European legislation, any car business may carry out maintenance on any brand and type of car without the factory warranty expiring. The factory warranty remains valid with maintenance by a universal, or independent car business, provided the car business works according to factory specifications.

Furthermore, European law determines that car manufacturers must provide universal car businesses with complete technical information for maintenance and repair of cars. Bosch Car Service receives this information directly from Bosch in the form of an extensive software package. This allows us to maintain your car according to factory specifications and you therefore retain your factory warranty.

This legislation protects consumers against unfair sales practices where dealers claim you're obliged to come to them for maintenance. That's simply not true – you have complete freedom of choice.

Autobest adheres to factory specifications

With the right equipment and software, brand-independent and universal car businesses are fully aware of the parts and techniques used in your car. Every Bosch Car Service car business uses a software package from Bosch that contains the repair specifications of all car brands. Autobest also has access to the most current information from manufacturers.

What does this mean for you?

We have access to:

• Complete maintenance schedules per brand and model
• Technical specifications and adjustment instructions
• Error code databases and diagnostic information
• Software updates and factory modifications
• Technical bulletins and changes

We maintain your car according to the original factory specifications, so you retain your factory warranty. You don't have to go to the dealer to keep the factory warranty on your car – you have freedom of choice for repair and maintenance.

Original quality parts

At Autobest, we always install original parts according to factory specifications. This is a condition for retaining the factory warranty. Original parts are identical to the parts with which your car was built from the factory and meet all quality requirements of the car manufacturer.

By installing original parts, we ensure your factory warranty remains valid. We document all work performed and parts used, so you can always demonstrate that your car has been correctly maintained according to factory specifications.

Complete documentation

After every service or repair, we stamp your service book and give you a detailed invoice with:

• Work performed
• Parts used with part numbers
• Mileage
• Date of maintenance

This documentation is proof that your car has been correctly maintained and that your factory warranty remains valid. Keep these documents safe – you need them for any warranty claims and when selling your car.

What if the dealer is still difficult?

In practice it rarely happens, but sometimes a dealer refuses a warranty claim because you had maintenance done elsewhere. This is contrary to European legislation. If this happens:

1. Show your service book and invoices
2. Refer to European legislation (Regulation (EU) 461/2010)
3. Contact BOVAG or the Disputes Committee if necessary

In almost all cases, the claim is still honored. The law is on your side.

Benefits of maintenance at Autobest

Factory warranty retention
We work according to factory specifications with original parts, so your warranty simply remains valid.

Personal service
With us you're not a number in a large dealer business. We know you and your car and take time for explanation and advice.

Often more affordable
Our rates are often more attractive than at brand dealers, without compromising on quality.

Knowledge of all brands
We don't work with one brand, but with all brands. Our mechanics have broad experience and knowledge.

Flexible planning
No waiting weeks for an appointment. With us you can often come quickly.

Also welcome for new cars

Have you just bought a new car and is there still full factory warranty on it? Then you're also very welcome at Autobest. We maintain your car from the first moment according to factory specifications, so your warranty remains intact and your service book is neatly maintained.

Many customers consciously choose us because we:

• Are more personal than large dealer businesses
• Can often make an appointment faster
• Are more transparent in communication and prices
• Are more broadly deployable (all brands under one roof)

Make an appointment

Do you have a car with factory warranty and want to have it maintained with us? Make an appointment via our website or call us at 0499 - 390 475. We're happy to explain how we work and why your factory warranty simply remains valid with us.

So feel free to have your new car maintained at Autobest – with retention of factory warranty and the certainty of professional work!